All our prices are nett and priced in Singapore Dollars.
2. DELIVERY SERVICES
2.1 Delivery addresses
We will provide delivery to all addresses in Singapore, except to offshore islands, restricted areas and PO boxes.
Standard Delivery Charges
For purchases of less than or equal to S$60.00, a delivery charge of S$6.00 per trip applies. This will be waived for purchases exceeding S$60.00.
Addresses within CBD
Surcharge of S$6.00 per trip apply to all purchases to be delivered to the Central Business District (CBD) on top of standard delivery charges.
2.3 Delivery appointment
Goods will be delivered to the customer's desired address within three (3) working days upon receipt of order. Our delivery time is between 9am - 9pm daily, including public holidays.
Delivery appointment will be confirmed with the recipient prior to actual delivery.
3. CONFIRMATION OF ORDERS
We will send an electronic acknowledgement to the customer within 24 hours upon the successful submission of the order. If the items ordered are unavailable, a message will be sent to the customer for further action.
4. PAYMENT OPTIONS
Payment can be made via cash upon delivery, credit card (through Paypal) or electronic bank-transfer.
For bank transfer, payment should be made at least 24 hours prior to the delivery appointment. The bank account number will be provided
upon confirmation of order.
5. AMENDMENTS OR CANCELLATION OF ORDERS
Customer can request to make changes or cancel the orders by sending an email to email@example.com at least 24 hours before the delivery appointment. No refund will be given for amendment or cancellation requests received within 24 hours of delivery appointment.
For cancellation of orders by Counter11 due to reasons including but not limited to the unavailability of goods, Counter11 will refund the amount paid in full.
6. RETURN POLICY
Goods sold are not returnable.
7. WARRANTY OF GOODS
Counter11 is not responsible to provide warranty of the goods sold. Warranty of goods, if any, is provided directly by the importer of the goods. For assistance, Customer is advised to send an email to firstname.lastname@example.org, and the contact of the importer will be provided.